training-terms-conditions | Information Builders – Customer Education

Education Terms and Conditions

(Last Updated: 9/20/2019)

Information Builders Education Services provides world-class training opportunities designed to fit your unique schedule, budget, and technical requirements. Before you register, be sure to understand the terms and conditions of taking a course, including the accepted forms of payment and the cancellation policy. Attendance at a class or your use of any education service or material constitutes your agreement to these terms and conditions.

The following Customer Education terms and conditions represent the entire agreement between Information Builders and you and supersede all prior discussions, correspondence and representations. Customer Education brochures and advertisements are for information purposes only and are not intended to form any part of the agreement between us. These terms and conditions are subject to change without notice, and changes will apply to any enrollment/course order received after the date of the change. These terms and conditions may not be varied except in a written agreement signed by an officer of Information Builders, Inc. Information Builders acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions. This agreement will be governed by New York law, without regard to any conflicts of law.


Please refer to details of additional terms and conditions:

  • Pricing and Forms of Payment
  • Cancellation Policy
  • Copyright and Confidentiality
  • Prepaid Education Packages 

Education Subscriptions & Bundles
Information Builders Customer Education learning assets are sold individually or as part of a defined subscription or bundle. Subscriptions (annual) and Bundles offer excellent learning opportunities at discounted costs. Several subscriptions and bundles are now available for purchase. Visit the Subscriptions & Bundles webpage for details. A subscription entitles the named user to access the associate courses, and any published updates to that course, for the entire subscription year. Bundles offer a select group of courses at a discounted price (1x only). If you would like to learn more about the advantages of purchasing Customer Education subscriptions or bundles, contact your Education Account Executive or email

Education Package (EdPack) Funds

Information Builders Customer Education EdPacks are no longer available for purchase. You can purchase courses and services individually; select subscription plans and bundles are also available. Active EdPacks will be honored through their expiration date; extensions are not possible. Note: Authorization to debit an active EdPack by an authorized individual from the requesting company must be provided.


Information Builders Customer Education Passports are no longer available for purchase. You can purchase courses and services individually; select subscription plans and bundles are also available. Active Passports will be honored through their expiration date; extensions are not possible.


Prepayment is required for all Customer Education services, unless permission for post-event payment is requested and granted by an authorized Information Builders representative. Post-event payment will be honored for those Information Builders customers with existing, approved payment terms and conditions.

Credit Card

Information Builders accepts PayPal and the following Credit Cards:  Visa, MasterCard, Discover. Credit card charges in the amount of $10,000 US and above carry  an additional 3% administrative charge.

Purchase Orders

To confirm enrollment, please communicate your purchase order information to Information Builders either by email or by fax to (212) 947-5176. The terms and conditions as set by Information Builders supersede the terms and conditions that may be included on purchase order submitted.

Payment Terms

Unless otherwise stated in the contract, any Customer Education fees are due and payable within 30 (thirty) days after the start date of the course. Information Builders may provide an invoice up to two weeks after completion of the course. Receipt of invoice does not constitute a delay in payment by you to Information Builders.


Prices for public classes will be those in effect at the time of registration. Prices include the use of required education materials, equipment and facilities if attending an Information Builders classroom. Pricing does not include taxes or student travel and living expenses. Information Builders reserves the right to increase prices at any time without prior notification.

Prices for private or on-site classes will be determined based on your training requirements. Additional charges may apply, such as instructor travel, living expenses and rental facilities. You agree to pay amounts due, including applicable taxes and any late payment fees, as specified in the invoice.

The following terms and conditions apply:

  • Course fees are based on training venue, not student residence or billing address.
  • Prepayment for all Customer Education services is required, unless permission for post-event payment is requested and granted by an authorized Information Builders representative.
  • All pricing is subject to change without notice.
  • All training services may be subject to local tax.
  • Customer Onsite Training:
    • Instructor's expenses (travel, accommodations and meals), course material and equipment shipping are not included in on-site training fees and will be billed separately.
    • Client will provide an adequate classroom equipped with a digital projector (or equivalent projection device) and screen, a whiteboard or flipchart; a PC for the instructor equipped with the appropriate software including PowerPoint; and a PC for each student with appropriate software installed.
Public Instructor Led Classroom or Online Training Attendance: 

Information Builders does not impose any penalty for cancellations or transfers of enrollments to another course if the change happens at least ten business days ahead of the class date. Failure to notify Information Builders of an enrollment cancellation or transfer in writing or by phone within ten business days before the start of the class will result in forfeiture of the full class fee. 

Private Instructor Led Classes Onsite at a Customer Location or Online: 

Information Builders does not impose any penalty for cancellations or rescheduling of private classes if the change happens at least ten business days ahead of the original class date. Any private class cancelled or rescheduled by the Customer less than ten business days before the scheduled start date of the class is subject to a $3,000 cancellation/rescheduling fee. If the event is rescheduled at the time of cancellation to be delivered within 90 days of the cancellation date, Information Builders will waive 50% of the cancellation fee. Any travel penalty fees incurred due to the cancellation are additional and those fees will be invoiced separately. In the case of cancelled private Instructor Led Online (ILO) classes, you agree to pay an additional materials fee of $1000 in the event you fail to return the training materials to Information Builders.

Course Postponements or Cancellations: 

Information Builders reserves the right to postpone or cancel training events at the discretion of Customer Education management. If training is postponed or cancelled by Information Builders, then Information Builders will either: (1) reschedule the training based on the next available date (or if private event training, as may be mutually agreed upon by the parties), (2) credit 100% of any prepaid course tuition fees paid against a future course, or, (3) fully refund the money at your request. Information Builders will not be liable for any other costs incurred including travel charges or any consequential damages even if we were advised of them. Changes in course location, course date, or postponement of course will not extend a prepaid Education agreement or extend an active EdPack or Subscription expiration date. Information Builders shall not be held responsible for any cancellation, postponement, or unexpected delay due to factors or circumstances beyond its control.

Self-study online, Web-based Self-paced Classes, e-Guide Subscriptions, and Accreditation:

You may not cancel once you submit an order for any of the above-named services. Once you submit an order, you are responsible to pay the entire cost. Subscriptions are not transferable unless they are warranted due to changes in corporate staffing; in every case, contact your Education Account Executive. Note: Transfers of subscriptions do not suspend the terms of the annual agreement; we recommend that you contact your Education Account Representative immediately to ensure maximum use of subscription services.

Copyright/Intellectual Property 

Information Builders reserves all right, title, and interest – including all copyright, patent, trade secret, trademark, and other intellectual property rights – in any and all aspects of its educational assets, including course software, training materials (electronic and printed), and online training media (commonly known as eLearning)(collectively the “Materials”). The Materials are supplied for private educational use only. Any other use without the express written consent of Information Builders is prohibited. No part of the Materials may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means – electronic, mechanical, photocopying, recording, or otherwise –without prior written permission of Information Builders.

Trademarks and Patents

Active Technologies, EDA, EDA/SQL, FIDEL, FOCUS, Information Builders, the Information Builders logo, iWay, iWaySoftware, Parlay, PC/FOCUS, RStat, Table Talk, Web390, WebFOCUS, WebFOCUS Active Technologies, and WebFOCUS Magnify are registered trademarks, and DataMigrator and Hyperstage are trademarks of Information Builders, Inc.

Adobe, the Adobe logo, Acrobat, Adobe Reader, Flash, Adobe Flash Builder, Flex, and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

The Materials may refer to numerous hardware and software products by their trademarks. In most, if not all cases, these designations are claimed as trademarks or registered trademarks by their respective companies. It is not Information Builders' intent to use any of these names generically. The user is therefore cautioned to investigate all claimed trademark rights before using any of these names other than to refer to the product described.


Information contained in the Materials is confidential and proprietary to Information Builders and its affiliates and may not be modified, copied, published, disclosed, distributed, displayed or exhibited, in either electronic or printed formats without written authorization of an officer of Information Builders. 

Content Warranty 

The information in the Materials is subject to change without notice. THE MATERIALS ARE PROVIDED "AS IS" AND INFORMATION BUILDERS MAKES NO WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. Information Builders shall not be liable for errors contained in the Materials or for incidental or consequential damages in connection with the furnishing, performance or use of the Materials.


The Materials and related technical data are subject to U.S. export control laws, including without limitation the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations of other countries. You agree not to export or re-export the Materials in any form in violation of the applicable export or import laws of any jurisdiction. 

Prepaid Annual Education Subscriptions are paid in advance of services delivered and must be used within 12 months from the date of the agreement. The subscription does not auto-renew. Prepaid Annual Education Subscriptions can only be applied towards Information Builders product training. The current Customer Education prices at the time of use apply.

Prepaid Annual Education Subscriptions cover:

  • The specific subscription offering defined in the contract at the time of purchase.

Prepaid Annual Education Subscriptions do not cover:

  • Onsite Instructor or Personal Training/Mentoring Travel and Expenses
  • Shipping expenses
  • Software product purchases
  • User documentation purchases
  • Professional Services engagements
  • Information Builders annual Summit conference

Prepaid Annual Education Subscriptions cannot be combined with other promotional offers, discounts or partner discounts and are non-transferable and non-assignable. Any amendments to this agreement must be in writing and signed by both parties.

Onsite Instructor or Personal Training/Mentoring Travel and Expenses:
Information Builders is to be reimbursed for all out of pocket expenses including: reasonable travel expenses, shipping course materials and taxes. Expenses for instructor travel; shipping costs and taxes will be invoiced separately per engagement.