Cancellation Policy

Public Class Attendance:

Our flexible transfer/cancellation policy lets our customers enroll early with confidence. We do not impose any penalty for cancellations of enrollments or transfers to another course. Failure to notify Information Builders of an enrollment cancellation or transfer in writing or by phone within ten business days before the start of the course will result in forfeiture of the full course fee. Passport holders who fail to show up for a course without notice either in writing or by telephone within ten business days of the course are subject to a $500 administrative fee. This fee will be invoiced separately from program invoice.

Private Classes Scheduled at Customer location (on-site) or Online:

We do not impose any penalty for cancellations of enrollments or transfers to another course at least two weeks before the scheduled start date of the course. Any on-site course cancelled or rescheduled by our customer less than two weeks before the scheduled start of the course is subject to a $3,000 cancellation/rescheduling fee. If the event is rescheduled at the time of cancellation to be delivered with 90 days of the cancellation date, Information Builders will waive 50% of the cancellation fee. Any travel penalty fees incurred due to the cancellation are additional and the fee will be invoiced separately. In the case of cancelled private Instructor Led Online (ILO) classes, an additional materials fee of $1000 will be charged to the customer in the event that the training packets are not been returned to Information Builders.

Course Postponements or Cancellations:

If training is postponed or cancelled by Information Builders, then Information Builders will either: (1) reschedule the training based on the next available date (or if on-site training, as may be mutually agreed upon by the parties), (2) credit 100% of any prepaid course tuition fees paid against a future course, or, (3) fully refund the money at your request. Information Builders will not be liable for any other costs incurred including travel charges or any consequential damages even if we were advised of them. Changes in course location, course date, or postponement of course will not extend a prepaid Education Package (EDPACK), or Training Passport expiration date. Information Builders shall not be held responsible for any cancellation, postponement, or unexpected delay due to factors or circumstances beyond its control.

Web-based Self-paced Classes and Subscriptions, and Web-based Certification Testing:

You may not cancel once you submit an order for a web-based self-paced class or subscription, and web-based certification test(s). Once you submit the order, you are responsible to pay the entire course/test price. Online Enrollment: Before you submit your order, review the machine requirements listed in the course description to ensure that your system meets the minimum requirements for this course. After you submit the on-line order form, you should receive a confirmation e-mail with communication about your ID and password, and additional instructions to start the course. You are billed for the course when you submit the order form. Once you receive your ID and Password, you will be given a period of time to complete the course. Please refer to the course description for specifics regarding your registered course.